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FAQ

Product Usage

Q: How do I connect the feeder to the mobile app?

A: Download our dedicated app, ensure your smartphone is connected to a 2.4GHz Wi-Fi network, and follow the step-by-step pairing instructions provided in the user manual.

Q: How often should I replace the filters in the pet water fountain?

A: For optimal water freshness and your pet's health, we recommend replacing the triple-action carbon filter every 2 to 4 weeks.

Q: What if the feeder stops working?

A: Try restarting the device and check the power connection; contact support if it persists.

Factory Direct & Shipping

Warranty & Quality

Q: Why is your pricing more competitive than other brands?

A: We operate on a factory-to-consumer model, shipping directly from our manufacturing facility to eliminate middlemen costs.

Q: How long does shipping take for factory-direct orders?

A: Processing takes 1–2 business days. Standard global shipping typically takes 7–14 business days.

Q: What is the warranty coverage for your smart pet appliances?

A: We provide a 1-year comprehensive warranty on all electronic components. If any manufacturing defects occur, we offer a free repair or a complete replacement.

Q: Are the materials used safe for my pets?

A: Absolutely. All products are manufactured using food-grade, BPA-free materials to ensure the total safety of your furry family members.