Warranty Info

Warranty Policy

12-Month Quality Guarantee.

At MyPet Appliances, we stand behind the quality of our smart pet technology. We provide a 12-month limited warranty from the date of delivery to ensure your business and your customers are fully supported.

What is Covered

This warranty focuses on manufacturing excellence and includes:

• Manufacturing Defects: Any flaws in materials or workmanship.

• Hardware Failures: Malfunctions of internal motors, pumps, or sensors under normal use.

• Connectivity Issues: Critical Wi-Fi/App module failures not caused by local network settings.

What is Not Covered

To maintain a fair standard, the following are excluded:

• Damage caused by misuse, accidents, or pets chewing cables.

• Unauthorized repairs or modifications by third parties.

• Natural wear and tear of consumable parts (e.g., carbon filters).

How to Submit a Claim

We’ve simplified our process for global distributors to ensure a fast turnaround:

1. Contact Us: Reach out via WhatsApp or Email.

2. Provide Info: Send your Order ID and a brief video showing the issue.

3. Resolution: Our tech team will review it and provide a repair guide or a replacement unit within 3-5 business days.

Start Your Claim

https://wa.me/8615920028389